Shipping & Returns

COVID-19 SHIPPING UPDATES

Please note that our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the COVID-19. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.

GENERAL SHIPPING

  • We are able to ship to selected Asia countries: Hong Kong, India, Indonesia, Mainland China, Malaysia, Philippines, Singapore, S. Korea, Taiwan, and Thailand.
  • Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
  • We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure successful delivery.
  • Please note that you are responsible for any import fees, taxes, or duties required in your location upon delivery. 

WHEN WILL MY ORDER ARRIVE?

  • We aim to dispatch orders within 3 - 7 business days, however delays may be experienced during peak promotional times.
  • Standard Shipping can take 5-10 business days to be delivered after tracking has been updated.
  • We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.

    TRACKING

    An email with tracking information will be sent to you once your order has shipped. 

    SHIPPING MULTIPLE ORDERS

    Multiple orders placed on the same day cannot be combined and will ship separately.

    SHIPPING TO MULTIPLE LOCATIONS

    Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.

    ADDRESS CHANGES 

    We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.

    DAMAGES AND ISSUES

    Once you have received the item, you have 7 days to review the order. Please contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. 

    We do not accept change of mind refunds or exchanges.